Technical Support Manager
Core
Lead a diverse technical support team to help customers adopt Autodesk 3D design, engineering, and entertainment software by resolving installation and licensing issues via phone, web, and forums.
Role type
Senior IC Technical Support Manager (APAC)
Builds
Technical support services for Autodesk products (Fusion, PLM, PDM)
Domain
Software / AEC / Engineering
Deliverable
client delivery
Required skills
People leadership, operational planning, performance management, quality assurance, budget management, cross-functional collaboration, stakeholder management, problem-solving
Preferred skills
SaaS support experience, global team management, AI tools in support, quality control systems
Technologies
CRM, knowledge management tools, Autodesk Fusion, AutoCAD, AEC solutions
Responsibilities
Manage implementation of support processes and operational plans; Measure and monitor team performance against service levels; Conduct quality reviews; Investigate escalated customer issues; Manage employee programs including performance, onboarding, and development; Develop team capabilities through training; Manage budgets and financial planning; Partner with Product Development to capture and track customer feedback; Promote proactive support via webinars and content. (via careerplan.io/jobs/26WD101392-1-technical-support-manager-at-autodesk)
Seniority
Senior, hands-on IC with team leadership
