Support Delivery Lead, Ads
Core
Build and lead a global Support Engineering team to resolve complex technical issues for strategic enterprise customers of OpenAI's AI platform, acting as the last line of defense before core engineering.
Role type
Senior IC Support Delivery Lead (Team Building & Operations)
Builds
A 24x7 global technical support organization and scalable operational systems for high-scale AI customer integrations.
Domain
Artificial Intelligence / Enterprise Software Support
Deliverable
production ML models | infrastructure
Required skills
Technical leadership of engineering teams, systems thinking, automation-first approach, cross-functional partnership, operational scaling, strategic account management, technical troubleshooting at scale
Preferred skills
Background in Ads support and Ads technology, experience in high-scale/fast-paced environments, ability to influence product roadmaps, AI and systems thinking expertise
Technologies
AI, automation tooling, internal support systems
Responsibilities
Build and lead a team of technical troubleshooting experts, partner with engineering to resolve escalated issues, operationalize solutions at scale, manage 24x7 global team operations, build relationships with strategic customers, influence product roadmaps via support insights
Seniority
Senior, hands-on IC with leadership responsibilities