Software Development Manager , Amazon Customer Service
Core
Lead an engineering team to build applications and tools supporting Amazon Customer Service Associates (CSAs) to handle billions of customer interactions.
Role type
Senior IC software development manager
Builds
CSA-facing applications and tools
Domain
E-commerce / Customer Service Technology
Deliverable
product features
Required skills
engineering team management, software development lifecycle management, system architecture and design, roadmap planning, cross-functional collaboration, hiring and mentoring
Preferred skills
stakeholder communication, technical strategy definition, recruiting and coaching
Technologies
source control management, build processes, testing frameworks, livesite operations
Responsibilities
Manage high-performing development team, execute technical roadmaps, architect software solutions, mentor engineers, interface with customer base to understand requirements, drive operational metrics
Seniority
Senior, hands-on IC