Software Development Manager, AWS Support Kumo
Core
Lead a team of software development engineers to build and scale AWS Customer Interaction Management (CIM) products, ensuring high-availability support systems for global enterprise customers.
Role type
Senior IC engineering manager (cloud support infrastructure)
Builds
Scalable, highly available customer interaction and support products for AWS
Domain
Cloud computing / Enterprise support / GenAI integration
Deliverable
production ML models | product features | infrastructure
Required skills
Engineering team management, full software development lifecycle expertise, agile process ownership, performance management, hiring and recruiting, incident management, technical mentorship, risk mitigation
Preferred skills
Cross-functional communication, product strategy definition, distributed team leadership, fast-paced environment adaptability
Technologies
Native AWS technologies
Responsibilities
Define and execute product vision with product managers, develop and track team roadmaps, own team development processes and performance, lead hiring and onboarding, manage escalations and service incidents, mentor engineers on design best practices
Seniority
Senior, hands-on IC
