Systems Development Manager, AWS Managed Operations
Core
Lead a global support engineering team to transform AWS operations from reactive troubleshooting to proactive automation and engineering excellence using Agentic AI.
Role type
Senior IC Systems Development Manager (AWS Managed Operations)
Builds
Operational resilience, automation workflows, and 24/7 follow-the-sun support models for AWS commercial regions.
Domain
Cloud Infrastructure & Systems Operations
Deliverable
production ML models | infrastructure
Required skills
Team leadership, incident management, root cause analysis, process automation, distributed system management, systems engineering, networking, storage systems, operating systems, deployment frameworks, monitoring frameworks, software development engineering, stakeholder partnership
Preferred skills
Bachelor's degree in Engineering, Computer Science, or Information Systems
Technologies
Agentic AI, automation frameworks, monitoring tools, deployment tools
Responsibilities
Lead and develop a support engineering team through career mentoring and strategic project assignments. Drive incident management and problem-solving at scale by directing technical responses during critical outages. Establish and optimize follow-the-sun support operations by managing global handovers and ensuring seamless 24/7 coverage. Build process automation and operational excellence mechanisms by identifying repetitive toil and implementing automation workflows. Partner with stakeholders across AWS to define team vision and long-term strategy.
Seniority
Senior, hands-on IC
