Senior Renewal Representative - HiEd
Core
Managing high-value and multi-product renewal accounts for higher education clients to ensure retention and drive growth.
Role type
Senior Account Management / Renewal Representative
Builds
Customer retention and revenue growth for higher education accounts
Domain
Education Technology (EdTech) (via careerplan.io/jobs/1d339725-78ee-4620-95b5-242acad5cc8c-senior-renewal-representative-hied-at-instructure)
Required skills
Strategic account management, complex negotiation, renewal forecasting, CRM proficiency (Salesforce, Gainsight, Clari, Gong), data analysis, cross-functional collaboration
Preferred skills
SaaS or education technology industry experience, Bachelor's degree in Business or Education
Technologies
Salesforce, Gainsight, Clari, Gong
Responsibilities
Manage diverse portfolio of medium and large-scale renewal contracts, develop tailored renewal strategies, lead renewal negotiations, conduct accurate forecasting, serve as SME on quoting tools and CRM best practices, partner with Product and Marketing teams, track and report on renewal performance metrics
Seniority
Senior, hands-on IC