Renewal Manager - K-12
Core
Lead a team of Renewal Representatives to drive customer retention and growth within the K-12 education portfolio. (via careerplan.io/jobs/44dc4ba5-f713-4dd3-b037-d551a4a819c3-renewal-manager-k-12-at-instructure)
Role type
Senior IC Renewal Manager (Team Lead)
Builds
Customer retention strategies and team performance outcomes for K-12 education clients
Domain
EdTech / K-12 Education
Required skills
Team leadership and coaching, Strategic planning, Advanced negotiation, CRM proficiency (Salesforce), Data analysis, Project management
Preferred skills
Experience with forecasting tools (Gainsight, Clari), Experience with project management software (Asana, Jira)
Responsibilities
Manage, coach, and develop a team of Renewal Representatives; Drive team engagement and foster a high-performance culture; Lead recruitment, onboarding, and professional growth; Serve as the final escalation point for complex renewals; Collaborate with Sales, Customer Success, and Finance teams; Monitor and analyze renewal KPIs; Lead team participation in Quarterly Business Reviews (QBRs)
Seniority
Senior, hands-on IC
