Strategic Customer Success Manager - EMEA
Core
Partner with Ashby's largest and most complex enterprise customers to drive product adoption, customer health, and long-term value within hiring workflows.
Role type
Senior Strategic Customer Success Manager (Enterprise)
Builds
Deep, consultative partnerships for high-growth teams and public companies using a highly configurable enterprise software platform.
Domain
B2B SaaS / Enterprise HR Tech / Hiring Workflows
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS customer success (5+ years), managing strategic enterprise accounts ($2m+ ARR), cross-functional collaboration, product configuration expertise, data-driven insights, change management
Preferred skills
Prior experience as a recruiter, hiring manager, or interviewer, deep curiosity for product details, ability to simplify complex workflows
Technologies
Ashby platform (highly configurable enterprise software)
Responsibilities
Drive product adoption and customer health for a book of ~20 strategic enterprise customers, tailor configuration and training to address specific customer challenges, align with Sales, Product, and Support teams, iterate on playbooks for the strategic customer motion, use data signals to spot risks and adjust approaches
Seniority
Senior, hands-on IC
