Technical Account Manager (NY/NJ)
Core
Strategic technical partner for large enterprise customers, guiding them through onboarding to operational maturity for Island's unified security workspace.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Trusted advisor relationships and customer success for Island's security platform
Domain
Cybersecurity / Enterprise SaaS (via careerplan.io/jobs/09-00A-47-372-technical-account-manager-nynj)
Deliverable
client delivery
Required skills
Technical account management, solutions engineering, post-sales support, customer escalations handling, technical project management, complex feature translation, enterprise IT product support
Preferred skills
SaaS or security platform experience, Salesforce, Jira, Confluence, Bachelor's in technical discipline
Technologies
Island platform, Salesforce, Jira, Confluence
Responsibilities
Serve as technical point of contact for customer portfolio, proactively manage support cases and escalations, train customer teams on deployment and operationalization, provide configuration guidance for security and performance goals, inform customers of new features and capabilities, collaborate with Product, Engineering, and Support teams
Seniority
Senior, hands-on IC
