Senior Technical Account Manager (APAC)
Core
Senior Technical Account Manager driving implementation, adoption, and growth for Semgrep's most important customers in the APAC region.
Role type
Senior Technical Account Manager (IC)
Builds
Customer success plans, executive business reviews, and product feedback loops for security tooling
Domain
Application Security / DevSecOps / Developer Tooling
Deliverable
client delivery
Required skills
Customer success management, technical stakeholder engagement, churn risk mitigation, executive communication, product roadmap advocacy, CI/CD environment knowledge, Web Application Security concepts, DevSecOps/AppSec background
Preferred skills
Prior experience as TAM, Account Manager, or Product Manager for technical products
Technologies
GitHub Actions, GitLab, Circle CI, Jenkins, Buildkite, Git, SVN, Perforce
Responsibilities
Host monthly customer check-ins, create personalized success plans, partner with Sales for executive reviews, collaborate with Support/Product on issues and feature requests, de-escalate urgent churn risks, evolve best practices, contribute to documentation
Seniority
Senior, hands-on IC
