Technical Account Manager, Independent Software Vendors, EMEA Central, AWS Enterprise Support
Core
Trusted advisor and operational excellence expert for Enterprise Support ISV customers, helping them maximize AWS value throughout the cloud adoption lifecycle.
Role type
Senior IC Technical Account Manager (ISV)
Builds
Cloud adoption strategies, operational health, and cost/performance optimization for ISV customers
Domain
Cloud computing / SaaS / Enterprise Support
Required skills
Troubleshooting across Compute/Storage/Networking/CDN/Databases/DevOps/Big Data/Security/Apps/Scripting/Containers/AI-ML, Senior stakeholder management (Director/C-level), Cloud architecture guidance, Incident management, Cost optimization, Risk management, Pre-launch planning, Workload migration
Preferred skills
SaaS/multi-tenant architecture experience, Deployment automation, AWS services proficiency, Technical influence on management decisions
Technologies
AWS services, Container technologies, AI/ML, DevOps tools, Scripting languages
Responsibilities
Guide and advocate for customers within AWS, Ensure operational health and optimization of AWS environments, Develop trusting relationships with customers, Drive technical discussions on incidents and architecture, Consult with stakeholders from developers to C-suite, Collaborate with Solutions Architects and Sales teams, Provide detailed reviews of service disruptions and metrics, Solve problems during workload migration
