Bilingual Technical Support Specialist - North York
Core
Provide first-line clinical, technical, and IT support in French to customers using existing ophthalmic equipment, including training and equipment repair coordination.
Role type
Bilingual Technical Support Specialist (Clinical & IT)
Builds
Customer support for ophthalmic diagnostic instruments and related products
Domain
Medical technology / Ophthalmic equipment / IT Support
Deliverable
client delivery
Required skills
French (professional fluency), English, Windows IT support, Windows domains, Group Policy, computer networking, Cisco networking, CRM system usage, equipment repair coordination
Preferred skills
Cisco CCNA certification, DCS/DEC certification, Ontario drivers licence, experience with EMR/EHR systems, experience connecting health-card IT systems
Technologies
Cisco, CRM, Windows, Network
Responsibilities
Provide first-line clinical, technical, and IT support in French to customers using our existing equipment; Support and train customers in French when they purchase new equipment; Escalate complex issues to the appropriate team member while maintaining customer satisfaction; Coordinate equipment repair requirements internally; Conduct quality assurance testing on equipment; Record customer interactions and technical resolutions in our CRM system; Travel as needed to trade shows as a product specialist or to client offices for special projects and onsite responsibilities (via careerplan.io/jobs/g6ed34a4-bilingual-technical-support-specialist-north-york-at-innova-medical-ophthalmics-inc)