Kundenservicemitarbeiter (x/f/m)
Core
First point of contact for clinics and medical practices to ensure they maximize Doctolib's products and services.
Role type
Customer success specialist (healthcare)
Builds
Doctolib platform adoption and support for medical practices
Domain
Healthcare technology
Deliverable
client delivery
Required skills
technical understanding, communication, experience with ticket/CRM systems, fluency in German, good English
Preferred skills
knowledge of network environments and interfaces, knowledge of the German healthcare system, experience with cloud-based software or AI in daily work
Responsibilities
assist clinics and medical practices with technical questions via phone and email, connect internal teams and external partners for complex requests, consult and improve processes using experience from healthcare, technical customer service, or IT
Seniority
Individual Contributor, entry to mid-level
