Mitarbeiter im Kundenservice (x/f/m)
Core
First point of contact for clinics and medical practices to ensure they maximize Doctolib's products and services.
Role type
Customer Support Specialist (Healthcare)
Builds
Doctolib platform usage and support for medical practices
Domain
Healthcare technology
Deliverable
client delivery
Required skills
Technical understanding of digital tools, clear communication, experience with ticketing or CRM systems, fluent German (C1), good English (B2)
Preferred skills
Knowledge of network environments and interfaces, understanding of the German healthcare system, experience with cloud-based software or AI in daily work
Responsibilities
Answering customer inquiries via phone and email, providing technical support for Doctolib usage, coordinating with internal and external teams for complex issues, advising on process improvements
Seniority
Individual Contributor, entry to mid-level