Bilingual Technical Support Specialist
Remote
Core
Initial point of contact for customers seeking technical support, providing step-by-step guidance for troubleshooting connectivity, VoIP registration, and equipment setup.
Role type
Bilingual technical support specialist
Builds
Customer resolution and self-service enablement
Domain
Telecommunications / VoIP (via careerplan.io/jobs/gd2a3144-bilingual-technical-support-specialist-at-tech-mahindra)
Deliverable
client delivery
Required skills
Troubleshooting, CRM management, VoIP knowledge, Ethernet/LAN setup, Empathy, Documentation, Escalation management, Written communication, Verbal communication, Listening skills
Preferred skills
Analytical problem-solving, Customer service experience
Technologies
CRM, Ethernet, LAN, VoIP