Product Support Consultant (x/f/m)
Core
First point of contact for clinics and hospitals to ensure they maximize Doctolib's products and services via phone and email.
Role type
Product Support Consultant
Builds
Doctolib platform adoption and support for healthcare providers
Domain
Healthcare technology / Customer Support
Deliverable
client delivery
Required skills
Customer service experience, technical support experience, digital tool proficiency, CRM/Ticket system usage, fluent German (C1), good English (B2)
Preferred skills
Healthcare domain knowledge, network environment concepts, cloud-based software experience, AI tool usage
Responsibilities
Answering customer inquiries via phone and email, assisting practice teams with technical questions, coordinating with internal and external teams for complex issues, advising on process improvements
Seniority
Junior to Mid-level, hands-on IC
