Technical Desktop Support Analyst
Core
Deploy and administer client desktop systems, manage mobile devices and printing, and provide in-person and phone support for CRM, application, and workflow systems.
Role type
Technical Desktop Support Analyst
Builds
Client desktop environments, mobile device fleets, and operational support for business systems
Domain
IT Services / Enterprise Support
Required skills
Microsoft and Apple products, ITIL methodology, network and telecom troubleshooting, routers, TCP/IP, firewalls, VPNs, voice services, CRM support, data management, system testing, documentation
Preferred skills
Salesforce, OpenWater, CRM, application, database, form, or workflow systems, data management, record maintenance, reporting, quality control
Technologies
CRM, ITIL, Mobile, Network, Salesforce, Security, TCP/IP (via careerplan.io/jobs/gd42031b-technical-desktop-support-analyst-at-cynet-systems)
Responsibilities
Deploy and administer client desktop systems, manage mobile devices and printing, provide in-person and phone support, assist with project implementation and technical training, use and update support ticketing system, maintain and update system records, troubleshoot and resolve user issues, test system changes and integrations, assist with ad hoc data and operational projects
Seniority
Individual Contributor, mid-level support
