IT Support Specialist - Windows/M365 Support
Core
First-line IT support for clinical and administrative staff across multiple outpatient clinics, handling hardware, software, and connectivity issues.
Role type
IT Support Specialist (Help Desk)
Builds
Clinic workstations, printers, phones, tablets, and payment terminals
Domain
Healthcare / IT Support
Required skills
Windows troubleshooting, Microsoft 365 support, hardware troubleshooting, network connectivity basics, ticket management, on-site travel
Preferred skills
CompTIA A+, Microsoft Certified: Fundamentals, Intune administration
Technologies
Windows, Microsoft 365, Entra ID, Intune, Office 365
Responsibilities
Receive and resolve support requests via phone, email, and ticket; troubleshoot desktop and device issues including software installation and hardware replacement; prepare equipment and accounts for new hires; travel to clinics for hardware replacements and installations; maintain accurate asset records.
Seniority
Entry-level to Mid-level, hands-on IC
