Customer Success Manager / Data & Value F/H/X
Core
Pilot a SMB/Mid-Market client portfolio to drive platform adoption, demonstrate value, and secure renewals using data and AI.
Role type
Senior Customer Success Manager (Data & Value)
Builds
SaaS platform for skills mapping, talent assignment, and team planning
Domain
HR Tech / Staffing / Cloud
Deliverable
production ML models
Required skills
Customer Success portfolio management, data analysis, churn risk detection, upsell/cross-sell, strategic business reviews, product feedback integration, AI/Agentic workflows
Preferred skills
Agentic AI usage, prompt engineering
Technologies
Datadog, Qlik, Excel/Sheets
Responsibilities
Build and track Success Plans aligned with client business goals, analyze usage data and health indicators to identify risks and opportunities, detect churn signals and secure renewals, prioritize actions based on business impact, collaborate with Product, Delivery, and Sales teams, integrate AI and agentic tools into daily workflows
Seniority
Senior, hands-on IC