Engagement Manager, SMB
Core
Guide SMB customers through change management to enable AI adoption for recruiting workflows, driving product adoption and retention.
Role type
Senior Customer Success / Engagement Manager
Builds
AI recruiting agents for SMBs
Domain
SaaS / AI / Recruiting
Deliverable
product features
Required skills
Change management, data-driven customer engagement, account health monitoring, cross-functional coordination, scalable process design, product roadmap collaboration
Preferred skills
Consultancy background, high-energy client interaction, experimental mindset
Technologies
AI recruiting agents
Responsibilities
Deliver high-impact onboarding for new SMB customers, proactively identify and engage customers to unlock key features, track usage to detect risk and balance engagement approaches, support users with issues by coordinating with technical teams, design and refine scalable Customer Success approaches, surface customer trends to shape product roadmap and GTM messaging
Seniority
Mid-level, hands-on IC