Customer Success Manager New York
Core
Own commercial outcomes end-to-end for SaaS customers, driving retention, expansion, and revenue growth through product adoption and strategic advisory.
Role type
Senior Customer Success Manager (Commercial/Revenue Focus)
Builds
Sustainable revenue growth and long-term customer value for SaaS clients
Domain
SaaS / AI / Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Business acumen, revenue strategy, churn mitigation, product adoption, stakeholder management, data analysis, NRR optimization, go-to-market strategy
Preferred skills
Management consulting background, fast-growth startup experience, CS leadership experience, competitive sports/academics track record
Technologies
AI, SaaS platforms, customer health data tools
Responsibilities
Manage customers from onboarding through renewal and expansion, analyze usage patterns to identify expansion opportunities, drive product adoption, inform product and go-to-market strategy, hit and exceed NRR targets
Seniority
Senior, hands-on IC with leadership potential