Senior Desktop Support Engineer
Core
Provide onsite and remote support for Windows, Mac, Linux, iOS, and Android endpoints, troubleshooting hardware, software, and connectivity issues while managing device lifecycles and inventory. (via careerplan.io/jobs/g58a719a-senior-desktop-support-engineer-at-cynet-systems)
Role type
Senior Desktop Support Engineer
Builds
Maintains compatibility and integration between Mac and Windows systems, applications, and services.
Domain
IT Support / Enterprise Infrastructure
Required skills
Endpoint support, hardware troubleshooting, software configuration, inventory management, user training, asset lifecycle management, network basics, server support coordination
Preferred skills
Knowledge of enterprise applications (JIRA, Confluence, ServiceNow), cloud and on-premises applications, basic networking concepts, multi-factor authentication, Azure Active Directory, Active Directory, Microsoft Exchange, Office 365
Technologies
Active Directory, Android, Azure, Cloud, Confluence, Hardware Support, JIRA, Linux, Office 365, Security, ServiceNow, Windows, iOS, Incident Management, Network
Responsibilities
Provide onsite and remote support for Windows, Mac, Linux, iOS, and Android endpoints; troubleshoot hardware, software, connectivity, and configuration issues; maintain compatibility and integration between Mac and Windows systems; prepare workstations for new hires; refresh eligible devices; train users and create learning materials; install, update, configure, and maintain systems; track hardware and software inventory; rack, connect, power, and support servers and networking equipment; manage departing-user equipment returns and disposal; respond to and resolve end-user IT incidents; evaluate and improve IT services and processes.
