Associate Deskside Support Engineer
Core
Provide onsite and hybrid deskside support for 10,000 users across Arm's global offices, handling new device orientation and sophisticated desktop issues on Linux, Windows, and Mac.
Role type
Associate Deskside Support Engineer
Builds
End-user IT experience and device functionality for engineering, marketing, and other functions
Domain
Technology support / Enterprise IT (via careerplan.io/jobs/98369509392-associate-deskside-support-engineer-at-arm)
Required skills
Linux support, Windows support, Mac support, Office 365 support, hardware fault diagnosis, SLA management, enterprise environment experience
Preferred skills
Front-line support experience, communication across business levels, hardware setup
Technologies
Linux, Windows, Mac, Office 365
Responsibilities
Proactive and reactive support across key geographic locations, represent the human face of technology to office users, support 10,000 users on various operating systems, cover the Cambridge Office Tech Hub on a rota basis
Seniority
Associate, hands-on IC
