IT Support Technician
Core
Manage, maintain, and provide ongoing support for the organization's entire end-user computing environment in a mixed Windows and macOS environment. (via careerplan.io/jobs/43-009-EB-270-it-support-technician-at-integrity-labs)
Role type
IT Support Technician
Builds
Corporate software tools, user accounts, and secure endpoint configurations
Domain
IT Support / End-User Computing
Deliverable
client delivery
Required skills
Windows administration, macOS administration, hardware troubleshooting, Active Directory management, endpoint management (Jamf, Intune), network connectivity resolution, user account management
Preferred skills
Apple or Microsoft certifications, experience with Kandji, advanced networking knowledge
Technologies
Windows, macOS, Office 365, Slack, Zoom, Teams, Adobe suite, Active Directory, Jamf, Apple Business Manager, Intune, Kandji
Responsibilities
Respond to service requests via ticketing, phone, or in person; diagnose and resolve hardware and software issues; prepare and configure workstations for onboarding; manage user accounts and permissions; enforce security policies on endpoints
Seniority
Junior, hands-on IC
