IT Specialist
Core
Deliver high-quality end-user support for Windows and macOS environments, manage basic network operations, and administer Microsoft Azure/M365 for the Singapore office.
Role type
Senior IT Specialist (Desktop Support & Cloud Admin)
Builds
Stable desktop environments, reliable network connectivity, and secure M365 user experiences for Singapore staff
Domain
IT Support, Cloud Administration, Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 and macOS troubleshooting, laptop provisioning and lifecycle management, hardware repair, M365 administration, Azure AD/Entra ID management, Intune/Endpoint Manager, PowerShell scripting, ITSM ticketing, TCP/IP and Wi-Fi troubleshooting
Preferred skills
Microsoft certifications (MS-900, MD-102, AZ-900), ITIL Foundation, experience in manufacturing/tech multi-site environments, Mandarin or Malay language skills
Technologies
Windows 10/11, macOS, Microsoft Entra ID, Microsoft Intune, Microsoft Teams, SharePoint, Exchange Online, OneDrive, SCCM, Autopilot, MDT, CrowdStrike, Defender for Endpoint, Cisco/Aruba/Meraki, ServiceNow, Freshdesk, Jira Service Desk
Responsibilities
Provide L1/L2 desktop support for Windows and macOS, manage M365 user accounts and licenses, troubleshoot LAN/Wi-Fi connectivity and VPN configurations, handle device onboarding/offboarding and asset inventory, enforce compliance policies via Intune, and coordinate network escalations
Seniority
Mid-Senior, hands-on IC
