IT Support Specialist (Okta Admin)
Core
Primary point of contact for employees across hardware, software, and access needs, diagnosing and resolving technical problems to keep staff productive.
Role type
hands-on IT Support Specialist (Identity & Device Management)
Builds
internal IT infrastructure, user onboarding, and support processes
Domain
Enterprise IT, Identity Management, Endpoint Security
Required skills
hardware troubleshooting, software troubleshooting, identity management, device management, remote support, macOS support, Windows support, networking basics, conference room logistics
Preferred skills
scripting, automation, peripheral support (via careerplan.io/jobs/09-00A-F2-D63-it-support-specialist-okta-admin-at-island)
Technologies
Okta, Active Directory, Microsoft Office Suite, macOS, Windows
Responsibilities
diagnose and resolve technical problems, onboard new employees with device provisioning, maintain office IT infrastructure, collaborate to improve support processes
Seniority
Mid-level, hands-on IC
