IT Support Specialist
Core
First point of contact for troubleshooting hardware, software, and network issues while managing vendor relationships and equipment inventory.
Role type
IT Support Specialist
Builds
Onboarding workflows, device imaging, and standardized IT systems
Domain
Enterprise IT infrastructure and support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS troubleshooting, Windows knowledge, identity and device management (Azure AD, Jamf, Intune), enterprise collaboration tools (Google Workspace, Office 365, Slack, Atlassian), vendor coordination, hardware/software inventory management
Preferred skills
scripting or low-code automation, mentoring junior team members, managing IT projects, orchestrating high-production all-hands events and AV management
Technologies
macOS, Windows, Azure AD, Jamf, Intune, Google Workspace, Office 365, Slack, Atlassian products
Responsibilities
Resolve incoming support requests for hardware, software, and network issues; coordinate with vendors for equipment procurement, repairs, and maintenance; manage hardware and software inventories; collaborate with cross-functional teams to improve support systems and processes.
Seniority
Individual Contributor