Customer Support Engineer
Core
Resolve platform and application development/deployment issues for customers by investigating, reproducing, and solving reported problems within the Mendix platform infrastructure.
Role type
Senior Customer Support Engineer (Technical)
Builds
Mendix low-code application platform
Domain
Industrial software / Low-code development
Deliverable
client delivery
Required skills
Problem-solving, analytical skills, communication, time management, stakeholder coordination, understanding of programming languages, integration, relational databases, cloud technologies
Preferred skills
Experience in customer-facing technical support or consultancy
Technologies
AWS, Azure
Responsibilities
Take ownership of platform and product issues to resolve customer challenges; Investigate, reproduce, and solve reported issues to identify root causes; Manage stakeholders by communicating issues to R&D and Product teams; Prioritize tasks based on severity and business impact; Adhere to Service Level Agreements to set customer expectations