Software Support Senior Engineer
Core
Manage complex customer issues and provide technical expertise to ensure timely solutions for the Boomi Enterprise Platform.
Role type
Senior Software Support Engineer
Builds
Customer success and platform stability for the Boomi agentic enterprise platform
Domain
Data integration and activation (AI infrastructure)
Deliverable
client delivery
Required skills
Troubleshooting, reading/writing/interpreting Java, React, Groovy, JavaScript, Windows/Linux OS administration, cloud application administration, error log analysis
Preferred skills
Performance tuning, AWS/Azure/GCP, database administration, network fundamentals/trace analysis, API design, secure data transmission, Boomi platform knowledge, NetSuite/Salesforce/Hadoop/Linux sysadmin, Postman/OAuth 2.0, IT Consultant or Software Developer experience
Technologies
Java, React, Groovy, JavaScript, AWS, Azure, GCP, NetSuite, Salesforce, Hadoop, Postman
Responsibilities
Engage with customers via virtual meetings, chat, and email to resolve technical issues; work with Product and Engineering teams to provide customer feedback; analyze error logs; identify root causes and find creative solutions
Seniority
Senior, hands-on IC