Developer Support Engineer
Core
Supporting InterSystems IRIS Data Platform by investigating and resolving high-complexity technical issues for a global customer base.
Role type
Senior Developer Support Engineer (IC)
Builds
Resolution of complex data platform issues for enterprise customers
Domain
Data platforms / High-speed data processing
Deliverable
client delivery
Required skills
Programming (6+ years), Unix/Linux/Windows/Cloud environments, SQL, OS command operations, log analysis, issue isolation, source code review
Preferred skills
Networking, storage subsystems
Technologies
InterSystems IRIS, Unix, Linux, Windows, Cloud
Responsibilities
Handling inquiries via email, phone, and online meetings; investigating root causes by reviewing product source code; collaborating with product development engineers; recording and sharing response history; participating in process improvements
Seniority
Senior, hands-on IC
