Professional, Technical Support (API, MySQL, MSSQL, PostreSQL, Order Management)
Core
Provide expert-level technical assistance and billing support for Ingram Micro's Xvantage platform, resolving complex issues for customers and partners.
Role type
Senior IC technical support engineer (SaaS/API/Cloud)
Builds
Ingram Micro Xvantage platform and related cloud/hardware solutions
Domain
IT Sales Channel / SaaS / Cloud Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting software applications, APIs, integrations, and cloud services; Database administration (MySQL, MSSQL, PostgreSQL); Cloud platform knowledge (AWS, Azure); Ticketing system proficiency; Technical documentation creation; Root cause analysis; Cross-functional collaboration
Preferred skills
Scripting (Python, Shell, PowerShell); REST API/JSON/OAuth knowledge; Linux environment experience
Technologies
AWS, Microsoft Azure, Apache, IIS, MySQL, Microsoft SQL Server, PostgreSQL, Zendesk, Jira, REST APIs, JSON, OAuth, Linux
Responsibilities
Respond to complex technical support requests via phone, email, and portals; Diagnose and resolve issues involving software, APIs, and cloud platforms; Reproduce issues and perform root cause analysis; Document interactions and troubleshooting activities; Develop and maintain technical documentation and knowledge base articles; Identify recurring issues and recommend process improvements; Collaborate with Engineering and vendors to resolve issues within SLOs.
Seniority
Mid-level, hands-on IC