Customer Architect
Core
Serve as the technical expert on Reltio platform capabilities to foster strong customer relationships and maximize customer experience by aligning technical solutions with business needs.
Role type
Senior Customer Architect (SaaS Data Platform)
Builds
Reltio Context Intelligence Platform (cloud-native SaaS for data harmonization and governance)
Domain
Enterprise Data Management / Cloud Infrastructure
Deliverable
client delivery
Required skills
Technical support in SaaS, Public Cloud platforms (AWS/GCP/Azure), REST APIs and integration tools, On-premise or cloud MDM solutions, Observability and monitoring tools, Product management and engineering collaboration, Reporting and dashboarding, Enterprise data management platforms
Preferred skills
Data products within enterprise space, Salesforce, Snowflake, Google BigQuery
Responsibilities
Serve as technical expert on Reltio platform capabilities for customers, Present technical knowledge of architectural designs including integration approaches, Deliver workshops and advisory services to enhance customer technical understanding, Manage customer portfolio of tickets, resolutions, and product enhancement requests, Own dedicated escalation paths with customers, Stay at the forefront of industry trends and offer proactive guidance, Ensure a seamless onboarding experience, Participate in customer engagement initiatives including executive business reviews, Advocate for customer needs by translating them into documentation and product enhancement requests, Ability to travel to customer sites upon request