Cloud R Analyst
Core
Investigate, troubleshoot, and resolve technical issues for customers utilizing Epicor cloud-hosted solutions while maintaining SLAs and supporting critical cloud infrastructure.
Role type
Cloud Reliability Analyst (IC)
Builds
Managed cloud services including hosting, system management, server and database backups, database administration, application maintenance, user provisioning, printer management, capacity management, availability management, and disaster recovery.
Domain
Enterprise ERP cloud operations and managed services
Deliverable
client delivery
Required skills
Cloud platform administration (Azure/AWS/GCP), Windows Server and Active Directory, SQL Server administration, virtualization (VMware/Hyper-V), technical troubleshooting, incident management, technical documentation, PowerShell scripting, automation tools
Preferred skills
Kubernetes, containerized environments, consulting experience, managed services experience
Technologies
Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Windows Server, Active Directory, Microsoft SQL Server, VMware, Hyper-V, Kubernetes, PowerShell
Responsibilities
Investigate and resolve customer-reported technical issues within SLAs, communicate with customers throughout issue lifecycle, recommend and implement solutions per SOPs, test approved solutions and scripts, create and maintain technical documentation, coordinate solution execution at customer sites, escalate non-supported issues, deliver end-user training, produce execution reports, maintain audit trails in ticketing systems, collaborate with subject matter experts.
Seniority
Mid-level, hands-on IC