Senior AWS Contact Center Engineer
Core
Design, configure, and deploy scalable, secure cloud-based contact center solutions using Amazon Connect and generative AI.
Role type
Senior IC AWS Contact Center Engineer
Builds
Omnichannel contact center solutions (voice, chat, IVR) with AI-powered virtual agents and agent assistance
Domain
Cloud infrastructure + Contact Center Operations
Deliverable
production ML models
Required skills
Amazon Connect, Amazon Bedrock, AWS Lambda, API Gateway, DynamoDB, Python, Node.js, Java, Infrastructure as Code (CloudFormation/CDK/Terraform)
Preferred skills
CRM/ITSM integration (Salesforce/ServiceNow), contact center concepts (IVR, CTI, routing)
Technologies
AWS Lambda, Amazon Connect, Amazon Bedrock, DynamoDB, API Gateway, CloudWatch, Terraform, NodeJS, Python, Java
Responsibilities
Design and deploy Amazon Connect solutions; integrate Amazon Bedrock for generative AI use cases; develop contact flows and omnichannel integrations; configure security and monitoring; collaborate with business and technical teams
Seniority
Senior, hands-on IC
