Delivery Consultant, Customer Experience, Professional Services
Core
Design, build, and deliver complex Amazon Connect customer experience solutions for enterprise clients, acting as a technical authority for contact center transformations.
Role type
Senior Delivery Consultant (Amazon Connect)
Builds
Enterprise-grade contact center solutions, AI-powered CX platforms, and production-grade integrations with CRM/ITSM systems.
Domain
Cloud Computing / Contact Center Modernization / Generative AI
Deliverable
production ML models | product features
Required skills
Amazon Connect architecture, Python, TypeScript/Node.js, AWS CDK/CloudFormation, serverless architectures, generative AI (Bedrock, LLMs), CRM/ITSM integration, multi-region system design
Preferred skills
Amazon Connect Agent Workspace, agentic AI frameworks, legacy platform migration, voice AI, thought leadership
Technologies
Amazon Connect, Amazon Bedrock, Lex, Lambda, Step Functions, DynamoDB, SQS/SNS, Salesforce, ServiceNow, CloudWatch, EventBridge
Responsibilities
Architect and deploy multi-channel contact center solutions; lead technical delivery on $1M+ engagements; build production integrations with backend systems; implement AI capabilities (Contact Lens, Q in Connect); mentor team members; lead pre-sales discovery and proposal development.
Seniority
Senior, hands-on IC with leadership responsibilities