Senior Delivery Consultant - Cloud Architect (Contact Centre), ASEAN Professional Services
Core
Design, implement, and manage AWS cloud solutions for contact centre and customer experience (CX) platforms, acting as a trusted advisor to drive customer success.
Role type
Senior Delivery Consultant / Cloud Architect (Contact Centre)
Builds
Scalable and secure AWS solutions, APIs, integrations, and modernized contact centre platforms
Domain
Cloud Computing / Contact Centre / Customer Experience (CX)
Deliverable
production ML models | product features | client delivery
Required skills
AWS architecture, contact centre platforms (Amazon Connect, Genesys, NICE, Nuance), conversational AI, virtual agents, prompt engineering, LLM implementation, system/network/OS experience
Preferred skills
Serverless distributed solutions design, consulting experience
Technologies
AWS, Amazon Connect, Amazon Lex, Genesys, NICE, Nuance, Google Dialogflow
Responsibilities
Design and implement scalable AWS solutions; Architect applications and integrations connecting customer systems to AWS; Support design and modernization of CX platforms; Collaborate with stakeholders to assess infrastructure and propose migration strategies; Provide technical guidance and troubleshooting; Mentor team members
Seniority
Senior, hands-on IC