Senior Solutions Architect, AWS Plus Team
Core
Dedicated technical advisor to Amazon Customer Service, architecting and optimizing AWS workloads for one of the world's largest contact centers, including agentic AI integration.
Role type
Senior Solutions Architect (Cloud & Contact Center)
Builds
Agentic AI workflows, omnichannel contact center solutions, and global resiliency architectures for Amazon Customer Service.
Domain
Cloud Computing, Contact Center Operations, Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Solutions architecture, Amazon Connect expertise, agentic AI design, global resiliency planning, omnichannel routing, cost optimization, security advisory
Preferred skills
Infrastructure architecture, database architecture, networking, customer service industry experience, AI product development at scale
Technologies
Amazon Connect, Amazon Bedrock, Global Resiliency, Contact Lens, AWS data and streaming services
Responsibilities
Own technical relationship with internal engineering teams; guide agentic AI adoption for autonomous issue resolution; architect contact center workloads and multi-region resiliency; translate business needs into well-architected designs; collaborate with AWS product and service teams.
Seniority
Senior, hands-on IC