AWS Solution Architect
Core
Designing and delivering enterprise-level contact center solutions on AWS and Salesforce to improve agent experience and productivity.
Role type
Senior IC AWS Solution Architect (Contact Center)
Builds
Contact center solutions integrating AWS Connect, Salesforce Service Cloud, and related cloud services.
Domain
Cloud infrastructure + Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
AWS cloud architecture, Salesforce Service Cloud, Contact Center architecture, API integration (WebRTC, SIP), Workforce Management, CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, Call Center Routing, Scripting (Python, Java, C#, .NET, Node.js), Agile/Scrum methodologies, Pre-sales/Consulting experience, International travel
Preferred skills
None stated
Technologies
AWS Connect, Salesforce Service Cloud, WebRTC, SIP, CloudFormation, Lambda, Lex, Jenkins, GitLab CI/CD, CodeDeploy, Genesys, Cisco, Avaya, Twilio
Responsibilities
Conduct technology assessments and audits for CCaaS migration, facilitate business process reviews, educate customers on AWS value proposition, lead discovery and ROI estimation, translate requirements into contact center design, oversee and mentor technical teams, act as liaison between technical teams and stakeholders, drive best practice contact center design, deliver customer training and documentation, lead vision and strategy discussions with leadership.
Seniority
Senior, hands-on IC with independent judgment on enterprise projects
