Junior IT Supporter (m/w/d)
Core
First-level IT support for employees handling hardware and software requests, administration of Microsoft 365, and management of mobile devices.
Role type
Junior IT Support Specialist (via careerplan.io/jobs/g46daf99-junior-it-supporter-mwd-at-hays-ag)
Builds
IT documentation, process descriptions, and support for enterprise applications like SAP and Zendesk
Domain
Corporate IT / Microsoft 365 / Mobile Device Management
Required skills
Microsoft 365 administration, Windows environments, mobile device management, IT service management, SAP support, Zendesk support, IT documentation
Preferred skills
Cloud technologies, IT project support, automation, hardware lifecycle management
Technologies
Microsoft 365, Teams, SharePoint, Entra ID, Intune, SAP, Zendesk, Windows
Responsibilities
First-level support for hardware and software inquiries, administration of Microsoft 365 tools, setup and maintenance of notebooks and smartphones, ticket handling and documentation, IT project support and rollouts, creation of IT documentation
Seniority
Junior, entry-level