IT Support Technician
Core
First-level technical support for end-users across office and field settings, resolving hardware, software, and networking issues.
Role type
IT Support Technician (Level 1 Help Desk)
Builds
Desktops, laptops, mobile devices, printers, and user accounts within a CMMC-compliant environment.
Domain
Enterprise IT Support / Hardware & Software Maintenance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Windows OS, Microsoft 365, Azure AD/Entra, computer hardware, networking basics, printer management, mobile device management, ticketing systems, remote support tools, endpoint security, cybersecurity best practices
Preferred skills
Cloud-based application support, collaboration platforms, troubleshooting methodology, organizational skills, multi-priority management
Technologies
Azure Cloud, Microsoft 365, Windows, Office 365, Network
Responsibilities
Respond to help desk requests and troubleshoot technical problems; install, configure, and maintain desktops, laptops, mobile devices, and peripherals; assist users with Microsoft 365 apps and business software; support onboarding and offboarding including account creation; maintain company networks and wireless systems; monitor and troubleshoot hardware and connectivity issues; perform software updates, patching, and system maintenance; maintain IT asset inventory; document technical procedures and resolutions; assist with endpoint protection and security awareness; report security incidents; support technology projects and upgrades.
Seniority
Entry to Mid-level, hands-on IC