Junior IT Support (Part time/hourly)
Core
Provide hands-on technical support to end users, configure and deploy new systems, and troubleshoot hardware and software issues.
Role type
Junior IT Support Specialist
Builds
Internal IT infrastructure and user support services
Domain
Enterprise IT Support
Required skills
Windows and macOS troubleshooting, Microsoft Office 365 administration, SharePoint/OneDrive management, ticketing system usage, user account setup, hardware and software configuration
Preferred skills
AI platform familiarity (ChatGPT, Claude, Gemini), identity management tools (JumpCloud, Okta, Azure AD), relevant certifications (via careerplan.io/jobs/D3-00A-7C-C6C-junior-it-support-part-timehourly)
Technologies
Windows, macOS, Microsoft Office 365, SharePoint, OneDrive, JumpCloud, Okta, Azure AD
Responsibilities
Provide first-line IT support for hardware, software, and connectivity issues; Configure and maintain new laptops, mobile devices, and peripheral equipment; Troubleshoot and resolve issues in Windows and macOS environments; Log, track, and update support requests using the organization's ticketing system; Assist with user account setup, access requests, and basic system admin tasks
Seniority
Junior, hands-on IC
