IT Support Engineer
Core
Provide first-line technical support for hardware, software, and connectivity issues for a global hybrid organization.
Role type
IT Support Engineer (Desktop/Help Desk)
Builds
Secure, reliable, and efficient IT environment for employees worldwide
Domain
Enterprise IT / Cloud Security
Deliverable
product features
Required skills
Windows and macOS support, Microsoft 365 administration, endpoint management, networking fundamentals, incident tracking, asset inventory management
Preferred skills
Microsoft Intune, Entra ID, ITSM platforms, endpoint security solutions, PowerShell scripting (via careerplan.io/jobs/91-001-9E-F63-it-support-engineer)
Technologies
Microsoft 365, Intune, Entra ID, Windows, macOS, Jira Service Management, ServiceNow, Zendesk, Freshservice, CrowdStrike, Cato Networks
Responsibilities
Prepare and configure laptops for new employees, support onboarding and offboarding, troubleshoot hardware and software issues, manage user accounts and permissions, track incidents and service requests, maintain IT asset inventory, document technical procedures
Seniority
Mid-level, hands-on IC
