IT Help Desk & Junior System Administrator
Core
Provide Tier 1–2 technical support and assist with system administration, infrastructure, and cloud environments for local and remote employees.
Role type
Junior Help Desk & System Administrator
Builds
Laptops, mobile devices, workstations, and user accounts within Active Directory and Microsoft 365 environments.
Domain
IT Services / Enterprise Infrastructure
Required skills
Windows environment management, Active Directory, Microsoft 365, network troubleshooting (TCP/IP, DNS, DHCP, VPN), endpoint management, patch management, technical documentation
Preferred skills
macOS knowledge, automation, cloud projects (via careerplan.io/jobs/69-003-32-379-it-help-desk-junior-system-administrator)
Technologies
Active Directory, Microsoft Entra ID, Microsoft 365, Wi-Fi, VPN, DNS, DHCP
Responsibilities
Provide Tier 1–2 technical support for hardware, software, and peripherals; Set up and maintain laptops, mobile devices, and workstations; Manage employee onboarding and offboarding; Assist with basic network troubleshooting; Support system monitoring, security tools, and patch management; Maintain technical documentation
Seniority
Junior, hands-on IC