Customer Success Specialist
Core
Manage a portfolio of customer accounts as a trusted advisor, driving product adoption, retention, and revenue growth through proactive engagement and strategic alignment.
Role type
Customer Success Specialist with embedded sales responsibilities
Builds
Customer retention, upsell/cross-sell revenue, and product usage optimization
Domain
Educational Technology (EdTech)
Deliverable
client delivery
Required skills
Customer relationship management, sales (upsell/cross-sell), product demos, CRM proficiency, data analysis, stakeholder management, onboarding/training
Preferred skills
Deep product knowledge of FlexiSAF, industry trend awareness, adaptability in dynamic environments
Responsibilities
Proactively engage customers to understand needs and goals; deliver onboarding and training; conduct health checks to identify churn risks; collaborate with sales to identify upsell opportunities; conduct product demos; gather and analyze customer feedback for product improvements; maintain accurate customer records in CRM.
Seniority
Mid-level, hands-on IC
