Enterprise Customer Value Partner
Core
Primary architect of the end-to-end customer journey for Enterprise accounts, ensuring flawless launches, measurable business impact, and clear roadmaps for expansion.
Role type
Senior Enterprise Customer Value Partner (Account Management)
Builds
End-to-end customer success programs, Mutual Action Plans, and Executive Business Reviews for Enterprise clients.
Domain
EdTech / AI & Tech Upskilling / Enterprise B2B Services
Deliverable
client delivery
Required skills
Enterprise B2B account management, project leadership, data fluency (correlating delivery data with client KPIs), commercial growth strategy (NRR), executive stakeholder management, CRM data hygiene
Preferred skills
Consulting background, experience with high-stakes implementations, playbook experimentation
Technologies
Salesforce
Responsibilities
Lead end-to-end customer journey from sales handover to renewal; Build multi-threaded relationships with HR and executive sponsors; Translate learning outcomes into business impact narratives; Build 12-month Mutual Action Plans and Discovery Workshops; Oversee launch excellence and the "First 90 Days"; Lead structured Executive Business Reviews (EBRs) to demonstrate ROI; Identify expansion and upsell triggers; Experiment with playbooks to improve delivery; Align Delivery, Product, and Support teams to remove barriers.