AI Scaled Customer Success Programs
Core
Senior hybrid role combining direct account ownership for scaled customers with building the engine for customer education, onboarding, and lifecycle programs.
Role type
Senior Scaled Customer Success & Program Lead
Builds
Customer education academy, learning paths, digital onboarding journeys, and lifecycle communication programs
Domain
SaaS / AI Software Creation Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Scaled customer success, customer education program design, curriculum development, lifecycle marketing, data fluency, stakeholder management, product feedback synthesis
Preferred skills
Experience with consumption/credit-based pricing, PLG-to-enterprise motion, developer/builder-adjacent products, prototyping with modern tools, AI usage
Technologies
Lovable platform, email automation tools, webinar platforms, in-app guidance tools
Responsibilities
Own post-purchase lifecycle communications and customer education across channels; Architect customer education academy and learning paths; Host live education sessions and build on-demand libraries; Design digital onboarding journeys for scaled customers; Own a book of ~100s scaled-segment accounts end to end including renewals and risk management; Guide customers from first project to load-bearing app
Seniority
Senior, hands-on IC
