Workforce Case Resolution Lead
Core
Lead complex employee relations matters including investigations, disciplinary actions, and serious grievances while providing guidance and quality assurance to a team of Case Advisors.
Role type
Senior IC employee relations lead
Builds
Fair, timely, and consistent case outcomes aligned with organizational values, policy, and legislative requirements
Domain
Human Resources / Employee Relations / Not-for-profit health and community services
Deliverable
client delivery
Required skills
complex employee relations case management, Australian employment legislation knowledge, procedural fairness and natural justice principles, external proceedings documentation, stakeholder management, team coaching and development, risk-aware advice
Preferred skills
experience in health, community services, or not-for-profit sectors
Technologies
Fair Work Commission, enterprise agreements
Responsibilities
Lead complex employee relations matters including investigations, disciplinary matters, and serious grievances; Provide guidance, coaching, and quality assurance to Case Advisors; Ensure matters are managed consistently, fairly, and in line with procedural fairness principles; Prioritize high-risk matters involving psychosocial risk or paid suspension; Prepare documentation and support representation in conciliations and external forums; Partner with leaders, unions, and stakeholders to support effective case outcomes; Monitor case progression and maintain accurate records; Identify trends to support continuous improvement of ER systems.
Seniority
Senior, hands-on IC with team leadership
