Employee Relations Advisor
Core
Own day-to-day employee relations across the company, acting as a first point of contact for managers on people issues in a high-volume operational environment.
Role type
Employee Relations Advisor
Builds
Employee relations caseload management and people process execution
Domain
Insurance / Technology
Deliverable
client delivery
Required skills
Employee relations case management, disciplinary and grievance handling, capability and absence management, occupational health referrals, flexible working requests, UK employment law knowledge, investigation and reporting, data pattern analysis, stakeholder management, written communication
Preferred skills
CIPD Level 5 or above, experience in tech contact centre or high-volume operational environment, AI tool usage
Technologies
HRIS, AI tools
Responsibilities
Manage ER caseload including disciplinaries, grievances, capability, and absence; run probation processes; manage occupational health referrals; handle flexible working requests; advise managers on hearings and employment law; spot patterns in absence and attrition data; escalate complex cases; maintain case records and HRIS data accuracy; contribute to policy updates and manager training
