Senior Enterprise Customer Success Manager (AUS)
Core
Own complex enterprise client relationships to drive account growth, optimize usage, and deliver strategic research solutions.
Role type
Senior Enterprise Customer Success Manager
Builds
Custom research solutions and high-impact research cadences for enterprise clients
Domain
Market research / Enterprise SaaS
Deliverable
client delivery
Required skills
Strategic account management, stakeholder mapping, usage optimization, project scoping, proposal development, enterprise procurement navigation
Preferred skills
Turning at-risk accounts around, scaling research programs, navigating multi-threaded stakeholder dynamics
Technologies
Slack, Hubspot, Google Workspace
Responsibilities
Build and execute strategies to optimize account usage; deliver product demonstrations and custom solutions; conduct in-person relationship building and attend conferences; monitor key account performance and ensure growth trajectory; guide clients in shaping research that drives business outcomes; collaborate with internal teams to ensure seamless project delivery.
Seniority
Senior, hands-on IC
