Account Manager
Core
Own post-sales success for analytics and enterprise software customers, driving renewals, expansion, and advocacy.
Role type
Account Manager (Enterprise/Senior Enterprise)
Builds
Customer success outcomes, strategic partnerships, and product feedback loops for large organizations
Domain
SaaS / Enterprise Analytics / Enterprise Software
Deliverable
client delivery
Required skills
post-sales account management, project delivery, executive stakeholder management, strategic relationship building, ROI analysis, cross-functional collaboration
Preferred skills
experience in analytics products or enterprise software, passion for science/chemistry/AI, aptitude for statistics and mathematics
Technologies
analytics platforms, enterprise software platforms
Responsibilities
Drive renewals and expansion for key accounts; Lead implementation projects and manage timelines; Conduct regular business reviews and check-ins; Partner with Sales to execute expansion strategies; Collaborate with Product teams to identify improvements; Act as the internal voice of the customer
Seniority
Mid-level to Senior, hands-on IC
Full job description
Description
Uncountable is looking for an exceptional account management professional to join our growing team. We’re open to hiring at multiple levels (Account Manager, Enterprise Account Manager, and Sr. Enterprise Account Manager) and will match level and compensation based on skills and experience.
This role is ideal for someone who thrives on building and expanding strategic relationships with large, complex organizations. If you have a proven track record of successful customer engagements and are excited about driving impact in a fast-paced startup environment, we’d love to hear from you.
Experience delivering analytics products or enterprise software platforms into large organizations is a major plus.
Key responsibilities
- Own post-sales success for Uncountable’s customers, driving renewals, expansion, and advocacy.
- Lead implementation projects, manage timelines, and keep both internal teams and customer stakeholders aligned.
- Increase customer engagement through regular check-ins, business reviews, and deep knowledge of customer activity.
- Become a trusted advisor by demonstrating ROI, offering strategic guidance, and ensuring customer success.
- Partner with Sales to design and execute expansion strategies for key accounts.
- Collaborate with Implementation and Product teams to identify improvements to the product and customer journey.
- Act as the “voice of the customer” internally, advocating for customer needs and improvements.
Requirements
We are hiring at multiple levels. While exact expectations vary, here’s a rough guide:
Account Manager - Enterprise Account Manager (2–5 years): Prior experience in customer success, account management, or consulting. Skilled in managing customer relationships and project delivery.
Senior Account Manager (5+ years): Track record of independently managing enterprise accounts and influencing executive stakeholders. Strong mentoring skills.
For all levels:
- Outstanding executive presence and communication skills.
- Excellent analytical and problem-solving abilities.
- A proactive, entrepreneurial mindset.
- Ability to travel 20–30%.
- Experience working with complex, multi-divisional, multi-geographic customers.
Preferred Qualifications
Passion for science, chemistry or artificial intelligence
An aptitude for statistics, mathematics
Salary: 100-180K USD + Commission + Equity
Compensation will vary by level and region